You may have a few simple but common questions that we may be able to answer for you here:

  • When do I need to see a physio?

    If you have an injury or pain in a muscle, joint, ligament or tendon or you require a strengthening and stretching program to prevent the onset of injury then you should see a PPS Physiotherapist.

  • What can I expect from my first consultation?

    Our physiotherapists utilize a systematic approach to investigating your injury with a comprehensive physical and biomechanical assessment to find the cause of your symptoms.

    You will be educated about the cause of your symptoms, in terms that are easy to understand. You will receive treatment that is specific to your problem to help you get back to the things you love doing. You will also receive our expert advice and tips for a speedier recovery as well as self-management strategies and exercises to ensure prolonged improvements. An initial “recommended action plan” will be provided by your physiotherapist, outlining your treatment program that is strategically set out to give you an understanding of how long it will take for you to recover, and the expected progression to full recovery.

  • Do I need a doctor’s referral to see a physio?

    Referral from a GP for physiotherapy is not required in most cases including claiming private health insurance rebates. However, a referral is required in some instances.

    These include:

    • Medicare claims
    • Department of Veteran Affairs claims(DVA)
    • Workers Compensation claims
    • Motor Vehicle Third Party Claims (CTP)

    Medicare claims – In most cases, Medicare does not cover the cost of physiotherapy. However, some patients suffering from chronic conditions may be eligible for a limited rebate, available through an Enhanced Primary Care Program(EPC). This enables you to receive up to 5 Medicare funded treatments per year. If you think this applies to you, prior to attending physiotherapy consult your GP for eligibility and to create a Patient Care Plan specific to you and they will provide you with the appropriate referral and Medicare documents. When you attend physiotherapy, bring this information with you and you will be able to claim the rebate under Medicare.

    Department of Veteran Affairs (DVA) – PPS Physiotherapy is a participating practice in arrangements with the Repatriation Commission. If you have a Repatriation Health Card the DVA will pay for your physiotherapy services however a referral from your treating doctor is required. This means that you will not be required to pay as your physiotherapist will bill DVA directly.

    Workers Compensation Claims – If you are making a worker compensation claim due to a work related injury, you are entitled to receive medical or related treatment benefits such as physiotherapy to assist your successful return to work. Part of making a claim will include providing a WorkCover medical certificate from your nominated treating doctor with an accompanying referral for physiotherapy treatment under WorkCover.

    Motor Vehicle Third Party Claims (CTP) – If you have been involved in a motor accident and have made a CTP green slip insurance claim, you are eligible to receive payment coverage by your insurer for reasonable and necessary treatment such as physiotherapy. Part of making a claim will include providing a Motor Accidents Authority medical certificate from your nominated treating doctor with an accompanying referral to receive physiotherapy treatment under the CTP claim.

  • What do I need to bring to physio?

    • If your doctor has referred you to physiotherapy, please remember to bring your referral letter and any supporting medical or insurance claim documents to your initial consultation.
    • It is recommended that you also bring any scans or x-rays (if available). If you have not had any scans but think you may need one, your physiotherapist will be happy to discuss some options regarding when or if a scan is necessary.
    • If seeking treatment under the department of veteran affairs, please bring your DVA card with you.
    • If you are a member of a private health fund, please bring your health insurance card with you to be eligible in making an instant rebate claim at your consultation.
    • If you are under an Enhanced Primary Care (EPC) plan from your doctor, please bring this as well as your Medicare card to claim rebates through Medicare.

  • What clothes should I wear to physio?

    It is recommended that you please wear appropriate clothing (if possible) that enables ease of assessment and exposure of the site of injury. Please note however spare draping or gowns are available on site if required.

  • Can I use my private health fund?

    If you are part of a private health insurance fund and are covered by Ancillary Cover or “extras” cover then you are eligible to receive a rebate for physiotherapy services. Some funds also offer additional cover for things such as massage, orthotics and acupuncture – check with your health fund for the amount of cover and services covered.

  • If I am covered by my private health insurance fund, how do I claim for my treatment?

    To claim for your treatment, PPS Physiotherapy uss an electronic payment system called HICAP’s to automatically claim rebates from your health fund immediately after treatment. All you need is your health fund card, and present this to our receptionists to instantly process your claim. Once done, all you need to do is pay the “gap amount” which is the difference between the treatment fee and the rebate you received from your health fund. This gap fee will vary depending on your health fund and level of cover.

  • How do I pay?

    We accept cash, cheque, credit or EFTPOS.

  • What if I am running late for an appointment?

    Simply call us to let us know! Alternatively if you feel that you will not be able to make your appointment on a particular day, notify us immediately to re-book for another appointment time that suits you.

  • Are there any cancellation fees?

    A fee of $30.00 will be charged if you fail to attend an appointment without notifying the practice. In the event of a cancelled/rescheduled appointment, we do politely ask that you give us 24hrs notice prior, if less than 24hrs notice is given, a cancellation/reschedule fee of $30.00 may be charged. Considerations will be given for unavoidable circumstances. We completely understand that daily life/challenges can complicate attending your appointment. We simply ask that when making your appointment you know that this time is a convenient time for yourself. The reason we require 24hrs notice if you wish to cancel or re schedule your appointment is because we have a very extensive waiting list and if you give us the appropriate notice, this will allow our other clients the opportunity to receive treatment, that way we can help all our patients when they need it in their journey towards living life pain free.

  • What day or times can I book an appointment?

    You are welcome to book an appointment at either our Kellyville or Carlingford clinic anytime between 7am and 7pm (Monday to Friday) or Saturday 7am to 12:30 pm. Bookings are by appointment only and subject to availability.